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Subscription Rollover - Double Seat

Allan Waite
$organization

I just did our rollover in test and I have a question about best practices with a subscription issue.

I exchanged a subscriber out of our last two performances of the season when she first received her tickets. When we started selling two pack subscriptions for our final two performances, I accidentally sat  this person in one of the seats that I exchanged the other subscriber out of. 

When I do the rollover, it seats the original patron in the seats. The patron with two pack subscription gets the error message and is unseated. 

I'm going to have to move the two pack patron to a different seat for next season, but is there anything I should do before I do the rollover in Live? Since she won't be sat, once I do the rollover, should I just go in and seat her in different seats? I only ask because I remember something being tricky and tied to an order date in the subscription order.  I have to enter an order date to save the order, but she will still have a balance due. 

Just wondering what other people have done in this instance. 

Allan

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  • $organization

    Hi Anna,

     

    Thanks for this! Wanted to report back that the rollover work perfectly after I changed seats on the base seat map.


    Thanks, again,
    Allan

     

    Allan Waite
    Manager of Ticketing and Patron Services
    Hubbard Street Dance Chicago
    awaite@hubbardstreetdance.com
    312-850-9744 ext. 167

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Anna Wessely
    Sent: Saturday, February 28, 2015 6:16 PMs
    To: Allan Waite
    Subject: RE: [Tessitura Ticketing Forum] Subscription Rollover - Double Seat

     

    Allan,

    In the seat map the initial view is the composite seat map which shows the union of all the underlying seat maps.  Once you are on the seat map click on the Perf List button.  That will get you a listing of all the seat maps in the package, the composite map, the base map, and the individual performance maps.  Click on the Base Seat Map row and that will take you to the base seat map.  Release the seats for the constituent (the green ones) and then select the new seats. When you are done in the perf list you should have all the maps should have the same number Seats Assigned/Needed.  

    Best,

    Anna

    From: Allan Waite <bounce-allanwaite4892@tessituranetwork.com>
    Sent: 2/27/2015 11:08:08 AM

    Hi Anna,

    Thanks for your response. I think I would like to do what you are suggesting, but I am having a little trouble executing it. I'm not quite sure what you mean by base seat map. I went into the order, and I had the line item selected and went to the seat map and moved the seats. However, when I went and checked the patrons seats, they had moved for her two performances this season. So, I don't think I am in the base seat map. Could you point me in the right direction?

    Thanks so much, 
    Allan 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Hi Anna,

     

    Thanks for this! Wanted to report back that the rollover work perfectly after I changed seats on the base seat map.


    Thanks, again,
    Allan

     

    Allan Waite
    Manager of Ticketing and Patron Services
    Hubbard Street Dance Chicago
    awaite@hubbardstreetdance.com
    312-850-9744 ext. 167

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Anna Wessely
    Sent: Saturday, February 28, 2015 6:16 PMs
    To: Allan Waite
    Subject: RE: [Tessitura Ticketing Forum] Subscription Rollover - Double Seat

     

    Allan,

    In the seat map the initial view is the composite seat map which shows the union of all the underlying seat maps.  Once you are on the seat map click on the Perf List button.  That will get you a listing of all the seat maps in the package, the composite map, the base map, and the individual performance maps.  Click on the Base Seat Map row and that will take you to the base seat map.  Release the seats for the constituent (the green ones) and then select the new seats. When you are done in the perf list you should have all the maps should have the same number Seats Assigned/Needed.  

    Best,

    Anna

    From: Allan Waite <bounce-allanwaite4892@tessituranetwork.com>
    Sent: 2/27/2015 11:08:08 AM

    Hi Anna,

    Thanks for your response. I think I would like to do what you are suggesting, but I am having a little trouble executing it. I'm not quite sure what you mean by base seat map. I went into the order, and I had the line item selected and went to the seat map and moved the seats. However, when I went and checked the patrons seats, they had moved for her two performances this season. So, I don't think I am in the base seat map. Could you point me in the right direction?

    Thanks so much, 
    Allan 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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