I just did our rollover in test and I have a question about best practices with a subscription issue.I exchanged a subscriber out of our last two performances of the season when she first received her tickets. When we started selling two pack subscriptions for our final two performances, I accidentally sat this person in one of the seats that I exchanged the other subscriber out of.
When I do the rollover, it seats the original patron in the seats. The patron with two pack subscription gets the error message and is unseated.
I'm going to have to move the two pack patron to a different seat for next season, but is there anything I should do before I do the rollover in Live? Since she won't be sat, once I do the rollover, should I just go in and seat her in different seats? I only ask because I remember something being tricky and tied to an order date in the subscription order. I have to enter an order date to save the order, but she will still have a balance due.
Just wondering what other people have done in this instance.
Allan
Allan,
The seats the rollover uses are the base seats. If you want her seated with the rollover go into last year's order for the 2-pack person and only in the base seat map move her to seats that you know are free in the base seat map for both the full series and the 2-pack series then she will be seated correctly in the rollover.
Best,
Anna