I just did our rollover in test and I have a question about best practices with a subscription issue.I exchanged a subscriber out of our last two performances of the season when she first received her tickets. When we started selling two pack subscriptions for our final two performances, I accidentally sat this person in one of the seats that I exchanged the other subscriber out of.
When I do the rollover, it seats the original patron in the seats. The patron with two pack subscription gets the error message and is unseated.
I'm going to have to move the two pack patron to a different seat for next season, but is there anything I should do before I do the rollover in Live? Since she won't be sat, once I do the rollover, should I just go in and seat her in different seats? I only ask because I remember something being tricky and tied to an order date in the subscription order. I have to enter an order date to save the order, but she will still have a balance due.
Just wondering what other people have done in this instance.
Allan
Hi Allan. For PCS we’d leave it unseated for a couple reasons. One being that we use the order date to determine any seating change request priority and the second being that in TNEW at least doing any editing of the order would prevent the customer from being able to renew online. I suppose given the circumstances this might be someone you may give different seating priority to anyway. If this were in our fixed seat theater we’d probably pull the renewal form to include a note about their seating.