Hi everyone!
I'm wondering if anyone has some insight regarding rolling over multiple Super packages into the same order for next season's subs. I'm pretty sure I would need to tweak the "Add to Orders Created After" date in Rollover Manager but I'm just not exactly sure in what manner to do it. Thoughts?
No, I didn’t, but I did some practice rollovers in test where I knew customers should wind up with multiple packages in their order. But I suppose you could always use lists if you wanted to roll all of your VIPs before everyone else, if there was a need to do them first.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Struyf Sent: Thursday, February 05, 2015 2:22 PM To: Kathleen Smith Subject: RE: [Tessitura Ticketing Forum] rollovers containing multiple Super packages
Thanks Kathleen! Did you use a list of those patrons that have multiple types of subs by chance?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kathleen Smith Sent: Thursday, February 05, 2015 12:13 PM To: David Struyf Subject: RE: [Tessitura Ticketing Forum] rollovers containing multiple Super packages
Hi!
I have two seasons, with 324 super-package packages between them (don’t ask!) and they all landed where then needed to go. As long as your ‘add to orders created after’ is set to the day before you roll, they’ll all wind up in the same orders. I highly suggest doing some testing in Test first, though!
Cheers,
Kathleen
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Struyf Sent: Thursday, February 05, 2015 1:32 PM To: Kathleen Smith Subject: [Tessitura Ticketing Forum] rollovers containing multiple Super packages
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The packages are rolling fine but they are winding up in separate orders. In regards to your first post, you said to put the date as one day before the rollover date. I'm looking to do rollovers today so I would have the "Add to Orders Created After" date as yesterday for EVERY rollover segment as yesterday, correct?