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Mobile Device woes

Cathy Smith
$organization

Good Afternoon All!  I wanted to see if there is anyone out there that is finding success with scanning barcodes from a mobile device.  I know there are many factors that play into if it will or won’t work, but at the moment I cannot get any of my MC55 or MC40 devices to scan a barcode with success on any type of device at any time. 

 

Based on some searches I see that one person said they have had success with an MC70 device, but I hate to make an investment based on one comment.  If anyone has any opinions on what is working for them, I am all ears!  We implemented CloudTix a few years ago, and the sales we are doing on this mobile app have already doubled this year compared to our sales last year on the app, so I feel this is a solution we need to put in place. 

 

We are revisiting our hardware and procedures to ensure we are ready for this trend.  I would also love to hear procedures that you may have put in place because barcodes are so difficult to scan on mobile devices.

 

Thank you in advance for any insight or opinions you can share. 

 

Have a great day!

 

Cathy Eckerle Smith

Director of IT

Cincinnati Playhouse in the Park

513-345-2242

 

 

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  • Former Member
    Former Member $organization
    We have not yet implemented scanning mobile devices at performances,  but we tested it on a few staff phones when we redesigned our website to include Select Your Own Seat, and it worked with our MC55 models.

    Penny Tabor
    Midland Center for the Arts

    Sent from my Verizon 4G LTE Smartphone

    ----- Reply message -----
    From: "Cathy Smith" <bounce-cathystamm5548@tessituranetwork.com>
    To: "Tabor, Penny" <Taborp@mcfta.org>
    Subject: [N-Scan] Mobile Device woes
    Date: Thu, Jan 22, 2015 2:06 PM

    Good Afternoon All!  I wanted to see if there is anyone out there that is finding success with scanning barcodes from a mobile device.  I know there are many factors that play into if it will or won’t work, but at the moment I cannot get any of my MC55 or MC40 devices to scan a barcode with success on any type of device at any time. 

     

    Based on some searches I see that one person said they have had success with an MC70 device, but I hate to make an investment based on one comment.  If anyone has any opinions on what is working for them, I am all ears!  We implemented CloudTix a few years ago, and the sales we are doing on this mobile app have already doubled this year compared to our sales last year on the app, so I feel this is a solution we need to put in place. 

     

    We are revisiting our hardware and procedures to ensure we are ready for this trend.  I would also love to hear procedures that you may have put in place because barcodes are so difficult to scan on mobile devices.

     

    Thank you in advance for any insight or opinions you can share. 

     

    Have a great day!

     

    Cathy Eckerle Smith

    Director of IT

    Cincinnati Playhouse in the Park

    513-345-2242

     

     




Reply
  • Former Member
    Former Member $organization
    We have not yet implemented scanning mobile devices at performances,  but we tested it on a few staff phones when we redesigned our website to include Select Your Own Seat, and it worked with our MC55 models.

    Penny Tabor
    Midland Center for the Arts

    Sent from my Verizon 4G LTE Smartphone

    ----- Reply message -----
    From: "Cathy Smith" <bounce-cathystamm5548@tessituranetwork.com>
    To: "Tabor, Penny" <Taborp@mcfta.org>
    Subject: [N-Scan] Mobile Device woes
    Date: Thu, Jan 22, 2015 2:06 PM

    Good Afternoon All!  I wanted to see if there is anyone out there that is finding success with scanning barcodes from a mobile device.  I know there are many factors that play into if it will or won’t work, but at the moment I cannot get any of my MC55 or MC40 devices to scan a barcode with success on any type of device at any time. 

     

    Based on some searches I see that one person said they have had success with an MC70 device, but I hate to make an investment based on one comment.  If anyone has any opinions on what is working for them, I am all ears!  We implemented CloudTix a few years ago, and the sales we are doing on this mobile app have already doubled this year compared to our sales last year on the app, so I feel this is a solution we need to put in place. 

     

    We are revisiting our hardware and procedures to ensure we are ready for this trend.  I would also love to hear procedures that you may have put in place because barcodes are so difficult to scan on mobile devices.

     

    Thank you in advance for any insight or opinions you can share. 

     

    Have a great day!

     

    Cathy Eckerle Smith

    Director of IT

    Cincinnati Playhouse in the Park

    513-345-2242

     

     




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