Flex Packages in TNEW

Double check:

If you have separate Web Sub MOS make sure that all pricetypes/allocation maps, etc. have rights to that MOS and the MOS is on the pkg setup pg

Select TNEW Package keyword in the Package set up page, not just on indiv performance set ups

Does that help?

Shelley Osburn

Systems Services Manager

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Matthew Hoyt
Sent: Thursday, January 08, 2015 11:49 AM
To: Shelley Osburn
Subject: [Tessitura Ticketing Forum] Flex Packages in TNEW

We want to sell a flex package but cannot get it to work on the website. The package was created using our Internet Offers MOS. On the website, it looks like the package is behaving as it should - you are able to select 2 or more of the 7 available performances - but when you get to the next page, the error message is this:  We're Sorry! Seats are no longer available for this performance. Please return to the performance selection page and choose a different performance for your package.

The package works like a charm while in the client. Any great ideas?

Thanks,

Lesley (from Matt's computer)

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!