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Flex Packages in TNEW

Matthew Hoyt
$organization

We want to sell a flex package but cannot get it to work on the website. The package was created using our Internet Offers MOS. On the website, it looks like the package is behaving as it should - you are able to select 2 or more of the 7 available performances - but when you get to the next page, the error message is this:  We're Sorry! Seats are no longer available for this performance. Please return to the performance selection page and choose a different performance for your package.

The package works like a charm while in the client. Any great ideas?

Thanks,

Lesley (from Matt's computer)

  • $organization in reply to Shelley Espinoza

    Thanks Shelley,

    We did not have the keyword, but adding it did not solve our problems. 

     

  • $organization in reply to Janna Ellis

    Yep, it totally works through the client.

  • $organization

    Double check:

     

    If you have separate Web Sub MOS make sure that all pricetypes/allocation maps, etc. have rights to that MOS and the MOS is on the pkg setup pg

    Select TNEW Package keyword in the Package set up page, not just on indiv performance set ups

     

    Does that help?

    Shelley Osburn

    Systems Services Manager

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Matthew Hoyt
    Sent: Thursday, January 08, 2015 11:49 AM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Flex Packages in TNEW

     

    We want to sell a flex package but cannot get it to work on the website. The package was created using our Internet Offers MOS. On the website, it looks like the package is behaving as it should - you are able to select 2 or more of the 7 available performances - but when you get to the next page, the error message is this:  We're Sorry! Seats are no longer available for this performance. Please return to the performance selection page and choose a different performance for your package.

    The package works like a charm while in the client. Any great ideas?

    Thanks,

    Lesley (from Matt's computer)




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    When you log in as the web user from the client at your desktop, can you sell the package? Sometimes that helps me find if I am missing any steps related to web sales.

     

    Janna

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley Chaney
    Sent: Thursday, January 08, 2015 2:59 PM
    To: Ellis, Janna
    Subject: RE: [Tessitura Ticketing Forum] Flex Packages in TNEW

     

    Thanks Shelley,

    We did not have the keyword, but adding it did not solve our problems. 

     

    From: Shelley Osburn <bounce-shelleysalinas8221@tessituranetwork.com>
    Sent: 1/8/2015 6:10:02 PM

    Double check:

     

    If you have separate Web Sub MOS make sure that all pricetypes/allocation maps, etc. have rights to that MOS and the MOS is on the pkg setup pg

    Select TNEW Package keyword in the Package set up page, not just on indiv performance set ups

     

    Does that help?

    Shelley Osburn

    Systems Services Manager

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Matthew Hoyt
    Sent: Thursday, January 08, 2015 11:49 AM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Flex Packages in TNEW

     

    We want to sell a flex package but cannot get it to work on the website. The package was created using our Internet Offers MOS. On the website, it looks like the package is behaving as it should - you are able to select 2 or more of the 7 available performances - but when you get to the next page, the error message is this:  We're Sorry! Seats are no longer available for this performance. Please return to the performance selection page and choose a different performance for your package.

    The package works like a charm while in the client. Any great ideas?

    Thanks,

    Lesley (from Matt's computer)




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!