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Seat Cancellation/Light Blue

Amy Aldrich
$organization

This is sort of a two part question...

First...

I ran the seat cancellation for my rolled over subs renewals and I noticed from looking at the seat map that there were some orders that were not affected by that procedure. I can't seem to find a common link between these orders as to why they weren't canceled.

Any ideas or insight as to why they weren't canceled as they should have been? They were unpaid, unrenewed rolled over subscription orders.

Secondly...

Why do some orders that are partially paid show up as light blue in the seat legend as well as completley unpaid orders? Some partially paid orders are pink and some are light blue. Why is this?

Thanks,

Amy Aldrich

Boston Symphony Orchestra

Ticket Operations Manager

Parents
  • $organization

    For part 2: If the paid amount of a partially paid order is greater than the amount of one whole seat (or several) then those seats will show as paid (pink) in the seatmap and SPD on the sli tab. I don't know exactly how it determines which seat becomes the paid one if, for example, they all cost the same but only one ticket's worth has been paid off. But it's all proportional.



    [edited by: Amanda Freeman at 3:22 PM (GMT -6) on 28 Sep 2009]
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  • $organization

    For part 2: If the paid amount of a partially paid order is greater than the amount of one whole seat (or several) then those seats will show as paid (pink) in the seatmap and SPD on the sli tab. I don't know exactly how it determines which seat becomes the paid one if, for example, they all cost the same but only one ticket's worth has been paid off. But it's all proportional.



    [edited by: Amanda Freeman at 3:22 PM (GMT -6) on 28 Sep 2009]
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  • $organization in reply to A. Freeman

    I believe Tessitura pays the orders off in the following order; contributions, fees, tickets, then working down the line of tickets in subline items. This is the reason why some ticket would be paid off in full and others not.

  • $organization in reply to Mark Steel (Past Staff Member)

    Sub line items (or seats) are paid off in date order starting from the earliest unpaid performance.  Each seat is considered Unpaid until it is fully paid.  If you make a $75 payment on three $50.00 seats (total $150.00), you will see 2 unpaid seats and 1 fully paid seat on the order.  However, one unpaid seat will have $25.00 paid.

     

    ______________________________________

    Ryan Creps

    Network Developer |Tessitura Network, Inc

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Steel
    Sent: Thursday, October 01, 2009 3:26 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Ticketing Forum] Seat Cancellation/Light Blue

     

    I believe Tessitura pays the orders off in the following order; contributions, fees, tickets, then working down the line of tickets in subline items. This is the reason why some ticket would be paid off in full and others not.

    From: Amanda Freeman <bounce-amandafreeman5080@tessituranetwork.com>
    Sent: 9/28/2009 3:20:55 PM

    For part 2: If the paid amount of a partially paid order is greater than the amount of one whole seat (or several) then those seats will show as paid (pink) in the seatmap and SPD on the sli tab. I don't know exactly how it determines which seat becomes the paid one if, for example, they all cost the same but only one ticket's worth has been paid off. But it's all proportional.




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