This is sort of a two part question...
First...
I ran the seat cancellation for my rolled over subs renewals and I noticed from looking at the seat map that there were some orders that were not affected by that procedure. I can't seem to find a common link between these orders as to why they weren't canceled.
Any ideas or insight as to why they weren't canceled as they should have been? They were unpaid, unrenewed rolled over subscription orders.
Secondly...
Why do some orders that are partially paid show up as light blue in the seat legend as well as completley unpaid orders? Some partially paid orders are pink and some are light blue. Why is this?
Thanks,
Amy Aldrich
Boston Symphony Orchestra
Ticket Operations Manager
Hi Amy,
Do these rolled over orders have any seats with no value?If so these can not be released via the seat cancellation report as they are considered paid. This usually is from comps or from a price mapping issue.As far as the seat legend goes maybe the pink are orders where one of the tickets is completely paid off and another is not. I believe that tessitura applies payment to one ticket at a time so if there is enough paid to cover one of the tickets in an order it might consider it paid on the seat map.
Hope that helps.