Hello all!
We recently had an event postponed due to a power outage that has since been rescheduled for this sunday evening and were wondering if anyone has dealt with a similar situation?
If so, would you be willing to share the takeaways from your experience?
We've changed the date of the performance in Tessitura and are hoping we don't need to reprint the PAH tickets that are out there. Thankfully there's only about 100 out there, but I'm worried that there may be some sort of hiccough due to the information embedded in the N-Scan barcode.
Thanks!Short
If for some reason this does not work automatically as Christopher has experienced.
For N-Scan 5.3.1 in the LTR_NScan_Profiles System Table there is a column called perf_no. If you update this with the correct performance number. (Even today for a few minutes.) You can cause any particular Scanner(s) to check for a particular performance regardless of Day. You can get the correct perform number (not performance code) by using the N-Scan Performance Listing report. Once set and saved in the system table re-boot the scanner.
You might find this helpful or comforting on the date of the show.
Just remember to remove this value after the performance. So the next day the scanners get the correct performance.
--Tom
…
718.724.8135
tbrown@BAM.org
From: N-Scan [mailto:groups-n-scan@tessituranetwork.com] On Behalf Of Christopher ShortSent: Wednesday, October 08, 2014 5:52 PMTo: Thomas BrownSubject: Re: [N-Scan] Postponed/Rescheduled Event Scanning
Thank you, both!
Now I feel more comfortable informing our FOH staff on what to expect the night of. :)
Cheers!Short
From: Amy Lehman <bounce-amyfranklin2534@tessituranetwork.com>Sent: 10/8/2014 8:55:26 PM
We have had something like this happen. We just changed the date in the event and they were able to keep their tickets. As long as the "doors open" and "doors close" are the correct NEW date, you should be fine! Feel free to email me with any questions!
-Amy-
**************************
Amy Lehman
Ticket Office Manager
DeBartolo Performing Arts Center
office: 574-631-2729
Ticket Office: 574-631-2800
http://performingarts.nd.edu
*********************************
On Wed, Oct 8, 2014 at 4:40 PM, Christopher Short <bounce-christophershort8349@tessituranetwork.com> wrote:
Hello all!We recently had an event postponed due to a power outage that has since been rescheduled for this sunday evening and were wondering if anyone has dealt with a similar situation?If so, would you be willing to share the takeaways from your experience?We've changed the date of the performance in Tessitura and are hoping we don't need to reprint the PAH tickets that are out there. Thankfully there's only about 100 out there, but I'm worried that there may be some sort of hiccough due to the information embedded in the N-Scan barcode.Thanks!Short