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Postponed/Rescheduled Event Scanning

Christopher Short
$organization

Hello all!

We recently had an event postponed due to a power outage that has since been rescheduled for this sunday evening and were wondering if anyone has dealt with a similar situation?

If so, would you be willing to share the takeaways from your experience?

We've changed the date of the performance in Tessitura and are hoping we don't need to reprint the PAH tickets that are out there.  Thankfully there's only about 100 out there, but I'm worried that there may be some sort of hiccough due to the information embedded in the N-Scan barcode.


Thanks!
Short 

Parents
  • $organization
    We have had something like this happen.  We just changed the date in the event and they were able to keep their tickets.  As long as the "doors open" and "doors close" are the correct NEW date, you should be fine! Feel free to email me with any questions!

    -Amy-

    **************************
    Amy Lehman
    Ticket Office Manager
    DeBartolo Performing Arts Center
    office: 574-631-2729
    Ticket Office: 574-631-2800

    *********************************


    On Wed, Oct 8, 2014 at 4:40 PM, Christopher Short <bounce-christophershort8349@tessituranetwork.com> wrote:

    Hello all!

    We recently had an event postponed due to a power outage that has since been rescheduled for this sunday evening and were wondering if anyone has dealt with a similar situation?

    If so, would you be willing to share the takeaways from your experience?

    We've changed the date of the performance in Tessitura and are hoping we don't need to reprint the PAH tickets that are out there.  Thankfully there's only about 100 out there, but I'm worried that there may be some sort of hiccough due to the information embedded in the N-Scan barcode.


    Thanks!
    Short 





Reply
  • $organization
    We have had something like this happen.  We just changed the date in the event and they were able to keep their tickets.  As long as the "doors open" and "doors close" are the correct NEW date, you should be fine! Feel free to email me with any questions!

    -Amy-

    **************************
    Amy Lehman
    Ticket Office Manager
    DeBartolo Performing Arts Center
    office: 574-631-2729
    Ticket Office: 574-631-2800

    *********************************


    On Wed, Oct 8, 2014 at 4:40 PM, Christopher Short <bounce-christophershort8349@tessituranetwork.com> wrote:

    Hello all!

    We recently had an event postponed due to a power outage that has since been rescheduled for this sunday evening and were wondering if anyone has dealt with a similar situation?

    If so, would you be willing to share the takeaways from your experience?

    We've changed the date of the performance in Tessitura and are hoping we don't need to reprint the PAH tickets that are out there.  Thankfully there's only about 100 out there, but I'm worried that there may be some sort of hiccough due to the information embedded in the N-Scan barcode.


    Thanks!
    Short 





Children