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Sales not showing on Season Overview

Kent Coppock
$organization

For our current FY all of our concerts are showing $0 in sales in Season Overview when we have most definitely had purchases.

Does anyone know why this might be happening? I've found a lot of documentation on why sales might be doubled on Season Overview but nothing for when there are no sales.

Thanks for your help!

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  • $organization

    Do you have ‘Full Year’ selected at the bottom? I know that tripped me up before.

     

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kent Coppock
    Sent: Tuesday, October 07, 2014 7:30 PM
    To: Shelley Osburn
    Subject: Re: [Tessitura Ticketing Forum] Sales not showing on Season Overview

     

    Yes the box is checked. All of our concerts are appearing, they just show 0 sales.

    Thanks though!

     

    From: Christopher Short <bounce-christophershort8349@tessituranetwork.com>
    Sent: 10/7/2014 8:09:34 PM

    Hi Kent,

    Can you confirm that the Display EIS checkbox in TR_SEASON is checked?

    http://www.tessituranetwork.com/Help_System/Content/Season%20Overview/Season%20Overview%20Setup.htm


    Cheers!
    Short




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Do you have ‘Full Year’ selected at the bottom? I know that tripped me up before.

     

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kent Coppock
    Sent: Tuesday, October 07, 2014 7:30 PM
    To: Shelley Osburn
    Subject: Re: [Tessitura Ticketing Forum] Sales not showing on Season Overview

     

    Yes the box is checked. All of our concerts are appearing, they just show 0 sales.

    Thanks though!

     

    From: Christopher Short <bounce-christophershort8349@tessituranetwork.com>
    Sent: 10/7/2014 8:09:34 PM

    Hi Kent,

    Can you confirm that the Display EIS checkbox in TR_SEASON is checked?

    http://www.tessituranetwork.com/Help_System/Content/Season%20Overview/Season%20Overview%20Setup.htm


    Cheers!
    Short




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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