For our current FY all of our concerts are showing $0 in sales in Season Overview when we have most definitely had purchases.
Does anyone know why this might be happening? I've found a lot of documentation on why sales might be doubled on Season Overview but nothing for when there are no sales.
Thanks for your help!
Hi Kent,
Can you confirm that the Display EIS checkbox in TR_SEASON is checked?
http://www.tessituranetwork.com/Help_System/Content/Season%20Overview/Season%20Overview%20Setup.htm
Cheers!Short
Yes the box is checked. All of our concerts are appearing, they just show 0 sales.
Thanks though!
Yes, I believe I've tried every possible combination of radio buttons at this point.
Thanks for responding Shelley!
Has the EIS_IMP_CHANGED_LOAD_NEW procedure been run? Here's information on the procedure from the Tessitura Help system:
Normal 0 false false false EN-US X-NONE X-NONE
The procedure has two run modes: full and incremental. In full mode, the procedure calculates figures for all performances. In incremental mode, the procedure only calculates figures for performances that have changed since the procedure was last run. The Tessitura Network recommends scheduling the procedure to run once nightly in full mode, and once every 30 to 60 minutes in incremental mode.
Do you have ‘Full Year’ selected at the bottom? I know that tripped me up before.
Shelley Osburn
System Services Manager
COCA
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kent CoppockSent: Tuesday, October 07, 2014 7:30 PMTo: Shelley OsburnSubject: Re: [Tessitura Ticketing Forum] Sales not showing on Season Overview
From: Christopher Short <bounce-christophershort8349@tessituranetwork.com>Sent: 10/7/2014 8:09:34 PM
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Thanks Terry! I think you're on to something, I spoke with our IT Department and we have a custom job that accomplishes the same task:
LP_EIS_IMP_CHANGED_LOAD_NEW 'I', @seasons
We're now thinking our custom job is not compatible with our recent upgrade to 12.1 so we are looking into how we can remedy the situation.
I appreciate everyone's help!