Has anyone had an issue with an incorrect ticket number printing on the ticket? We currently scan tickets after a performance to record attendance but are finding that some tickets have the wrong number printed on the ticket and a different performance is appearing. We have not been able to establish a pattern yet (only single tickets sold after we upgraded to 12.1 or only tickets sold in a certain MOS). I checked the ticket design and it is set correctly. I would imagine if we had NScan we would be in quite a pickle!
Tahanks,
Janna
I've also seen this happen in a couple of cases where, inadvertently, valid tickets were printed (either singly or through a batch print) from the Test instance, rather than Live. Everything would look the same on the ticket except for the ticket number. If you still have a ticket that appears to have the incorrect ticket number assigned, I'd recommend looking in your test system to see if that ticket number is assigned to the ticket there. Christy Carlson Tessitura Network From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com> Sent: 10/4/2014 6:53:38 AM Has anyone had an issue with an incorrect ticket number printing on the ticket? We currently scan tickets after a performance to record attendance but are finding that some tickets have the wrong number printed on the ticket and a different performance is appearing. We have not been able to establish a pattern yet (only single tickets sold after we upgraded to 12.1 or only tickets sold in a certain MOS). I checked the ticket design and it is set correctly. I would imagine if we had NScan we would be in quite a pickle! Tahanks, Janna This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
I've also seen this happen in a couple of cases where, inadvertently, valid tickets were printed (either singly or through a batch print) from the Test instance, rather than Live. Everything would look the same on the ticket except for the ticket number. If you still have a ticket that appears to have the incorrect ticket number assigned, I'd recommend looking in your test system to see if that ticket number is assigned to the ticket there.
Christy Carlson
Tessitura Network
From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com> Sent: 10/4/2014 6:53:38 AM