Has anyone had an issue with an incorrect ticket number printing on the ticket? We currently scan tickets after a performance to record attendance but are finding that some tickets have the wrong number printed on the ticket and a different performance is appearing. We have not been able to establish a pattern yet (only single tickets sold after we upgraded to 12.1 or only tickets sold in a certain MOS). I checked the ticket design and it is set correctly. I would imagine if we had NScan we would be in quite a pickle!
Tahanks,
Janna
This happened to me once after a I created a new GA facility and didn’t validate the seat contiguity. It didn’t bring up a different performance, it just gave an error.
The correct ticket number is on the record and we manually entered that into the Record Attendance module.
Shelley Osburn
System Services Manager
COCA
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Janna EllisSent: Saturday, October 04, 2014 6:58 AMTo: Shelley OsburnSubject: [Tessitura Ticketing Forum] Incorrect Ticket Numbers on Ticket Stubs
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