One of our ticket designs is printing through the Boca very odd. Instead of printing all of the design elements on 1 ticket like it used to... It's now printing each element of the design on its own ticket. So its printing 15 tickets for each 1 ticket it should be printing. Any ideas as to why? and How to fix it? I have tried everything I can think of.
Thanks
Shane
Two suggestions off the top of my head:
- Print a ticket or two to a file so you can visually inspect and verify the code being sent to the printer.
- Default the settings on your BOCA. We have some 10-year-old miniplus printers where this is done by powering on and then holding the test button for about 10 seconds, but you may need to get instructions from the BOCA website.