Hello Tessiturians,
We at the NT are looking at implementing HTML order confirmations, these are currently sent in plain text. I'm trying to get an idea of how many other organisations send their confirmations in HTML and whether this has presented any unexpected (or expected) complications or issues.
Any feedback is welcome, even if it's just a brief "yes, we use HTML order confirmations."
Many thanks,
Geoff White
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Box Office and CRM Systems Coordinator
National Theatre
We've used HTML confirmation emails for quite awhile now, including for password resets and membership purchasing.
We use HTMLl as well.
Caryl