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Price Templates not working for a specific Zone Map?

Nicholas Hudson-Ellis (Past Staff Member)
$organization

Hello all,

I suspect this will require a TASK ticket, but has anyone gotten an error when trying to browse Price Templates on a specific Zone Map? The error is below, and only happens to a relatively new Zone Map.

Cheers,

Nicholas

controller_pricing_grid.gettemplateprices.10: TemplatePriceCacheEntity did not contain a perfPrice with a zone id of:4121

Parents
  • $organization
    Clean Clean false false false EN-US X-NONE X-NONE

    Hi,

     

    We’ve had this problem at the Science Museum working in v,12.1 Season Manager with multiple zoned performances and a fairly large (30) numbers of price types. The suggested work around is to use smaller numbers of performances. We work with no more than 20-30 performances and always during off box office hours, since we will freeze up production while the price grids process.

     

    Thanks.

     

    Ray

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Joshua Forward
    Sent: Tuesday, January 05, 2016 5:49 PM
    To: rbernard@smm.org
    Subject: Re: [Tessitura Ticketing Forum] Price Templates not working for a specific Zone Map?

     

    Hi Nicholas,

    Before I lodge my own ticket, can you let me know if there's a quick fix or something stupid I'm not doing?

    Keeps crashing my Tess too when I get the same error message.

    thanks,

    Josh

    From: Nicholas Hudson-Ellis <bounce-nicholashudsonellis2615@tessituranetwork.com>
    Sent: 8/5/2014 2:19:59 AM

    Hello all,

    I suspect this will require a TASK ticket, but has anyone gotten an error when trying to browse Price Templates on a specific Zone Map? The error is below, and only happens to a relatively new Zone Map.

    Cheers,

    Nicholas

    controller_pricing_grid.gettemplateprices.10: TemplatePriceCacheEntity did not contain a perfPrice with a zone id of:4121




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization
    Clean Clean false false false EN-US X-NONE X-NONE

    Hi,

     

    We’ve had this problem at the Science Museum working in v,12.1 Season Manager with multiple zoned performances and a fairly large (30) numbers of price types. The suggested work around is to use smaller numbers of performances. We work with no more than 20-30 performances and always during off box office hours, since we will freeze up production while the price grids process.

     

    Thanks.

     

    Ray

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Joshua Forward
    Sent: Tuesday, January 05, 2016 5:49 PM
    To: rbernard@smm.org
    Subject: Re: [Tessitura Ticketing Forum] Price Templates not working for a specific Zone Map?

     

    Hi Nicholas,

    Before I lodge my own ticket, can you let me know if there's a quick fix or something stupid I'm not doing?

    Keeps crashing my Tess too when I get the same error message.

    thanks,

    Josh

    From: Nicholas Hudson-Ellis <bounce-nicholashudsonellis2615@tessituranetwork.com>
    Sent: 8/5/2014 2:19:59 AM

    Hello all,

    I suspect this will require a TASK ticket, but has anyone gotten an error when trying to browse Price Templates on a specific Zone Map? The error is below, and only happens to a relatively new Zone Map.

    Cheers,

    Nicholas

    controller_pricing_grid.gettemplateprices.10: TemplatePriceCacheEntity did not contain a perfPrice with a zone id of:4121




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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