Price Templates not working for a specific Zone Map?

Hello all,

I suspect this will require a TASK ticket, but has anyone gotten an error when trying to browse Price Templates on a specific Zone Map? The error is below, and only happens to a relatively new Zone Map.

Cheers,

Nicholas

controller_pricing_grid.gettemplateprices.10: TemplatePriceCacheEntity did not contain a perfPrice with a zone id of:4121

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  • Patrick, if you open a support ticket, we can assist you with this.

     

    =>Ryan Creps

    @Tessitura Network

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Desgrange
    Sent: Tuesday, January 6, 2015 3:25 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Ticketing Forum] Price Templates not working for a specific Zone Map?

     

    Did you find out the source of the problem?  I'm getting the same error.  

    From: Nicholas Hudson-Ellis <bounce-nicholashudsonellis2615@tessituranetwork.com>
    Sent: 8/5/2014 2:19:59 AM

    Hello all,

    I suspect this will require a TASK ticket, but has anyone gotten an error when trying to browse Price Templates on a specific Zone Map? The error is below, and only happens to a relatively new Zone Map.

    Cheers,

    Nicholas

    controller_pricing_grid.gettemplateprices.10: TemplatePriceCacheEntity did not contain a perfPrice with a zone id of:4121




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • Patrick, if you open a support ticket, we can assist you with this.

     

    =>Ryan Creps

    @Tessitura Network

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Desgrange
    Sent: Tuesday, January 6, 2015 3:25 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Ticketing Forum] Price Templates not working for a specific Zone Map?

     

    Did you find out the source of the problem?  I'm getting the same error.  

    From: Nicholas Hudson-Ellis <bounce-nicholashudsonellis2615@tessituranetwork.com>
    Sent: 8/5/2014 2:19:59 AM

    Hello all,

    I suspect this will require a TASK ticket, but has anyone gotten an error when trying to browse Price Templates on a specific Zone Map? The error is below, and only happens to a relatively new Zone Map.

    Cheers,

    Nicholas

    controller_pricing_grid.gettemplateprices.10: TemplatePriceCacheEntity did not contain a perfPrice with a zone id of:4121




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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