Renewed subscriptions on the HH

This is kind of a complicated solution, but it might be best to unaffiliated the record with the history, convert it to a household and then merge the households together?

What I’ve done in the past is similar, but I started out with 2 individuals that needed to be made into a household. The record with the history was converted into the household and I affiliated the other individual.

Do you think this would work for you?

~Karen

_______________________________________________________
Karen Diche
Manager, Season Tickets
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

Hi!

I would like to know if anyone else has a recommendation for dealing with subscription history on an individual record and you are now wanting to do the subscriptions on the Household.  We have added the new subscription on the HH record and now all of our subscriptions are being counted as new as there is no history associated with the HH number.  Has anyone one else encountered this issue and can offer a solution to Tessitura perceiving them as a new subscription?

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Karen –

I am so sorry to take so long to say THANK YOU!

It took us a while to get back to it, but it was a big help.  I very much appreciate your responding!

This is kind of a complicated solution, but it might be best to unaffiliated the record with the history, convert it to a household and then merge the households together?

What I’ve done in the past is similar, but I started out with 2 individuals that needed to be made into a household. The record with the history was converted into the household and I affiliated the other individual.

Do you think this would work for you?

~Karen

_______________________________________________________
Karen Diche
Manager, Season Tickets
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

Hi!

I would like to know if anyone else has a recommendation for dealing with subscription history on an individual record and you are now wanting to do the subscriptions on the Household.  We have added the new subscription on the HH record and now all of our subscriptions are being counted as new as there is no history associated with the HH number.  Has anyone one else encountered this issue and can offer a solution to Tessitura perceiving them as a new subscription?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!