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Patron Appreciation Program

Former Member
Former Member $organization

At Phoenix Theatre we are looking to try something a little different to connect with our patrons. We wanted to develop a "seat visit program", in order to connect more deeply with our subscribers and break through to create a more meaningful and fulfilling relationship. I have been working on this project for a little while now but am having a difficult time finding other theatres who have done similar things, pros and cons to the project, difficulties to overcome and the like. If you have any feedback or recommendations as I move forward to eventually enact this program please reply.

Thank you!

  • $organization

    Hey Hanna,

     

    I’d be intrigued to hear your thoughts on this a little more. Feel free to email me directly at ccuhel@jmkac.org.

     

    Chris

     

    Christopher Cuhel I Software Application Project Manager

    John Michael Kohler Arts Center

    ccuhel@jmkac.org

    Direct 920-694-4551

     

     

    From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Hanna Spence-Schehr
    Sent: Wednesday, June 04, 2014 5:44 PM
    To: Chris Cuhel
    Subject: [Tessitura Customer Service Forum] Patron Appreciation Program

     

    At Phoenix Theatre we are looking to try something a little different to connect with our patrons. We wanted to develop a "seat visit program", in order to connect more deeply with our subscribers and break through to create a more meaningful and fulfilling relationship. I have been working on this project for a little while now but am having a difficult time finding other theatres who have done similar things, pros and cons to the project, difficulties to overcome and the like. If you have any feedback or recommendations as I move forward to eventually enact this program please reply.

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    We currently do Surprise and Delight as a program which is a meet and greet at patron seats.  You are welcome to call me for more details.  It has been successful at helping with retention rates for 1-2 year subscribers.

     

    Stephanie Scott

    Director of Sales and Patron Services

    312-3-294-3070

  • Former Member
    Former Member $organization

    Hey Stephanie!

    Thank you for the response, what would be a good time to call and chat with you about your project? Or do you have any files on it or program information already typed up that I could read through? I’m struggling with how to reach patrons who aren’t on the aisle of our theatre.

     

    Any thoughts?

     

    Hanna Spence-Schehr │ Patron Services and Sales Associate │ PHOENIX THEATRE
    100 E. McDowell Rd │ Phoenix, AZ 85004
    box office: 602.254.2151 | group sales: 602.889.5283
    e:     h.spence-schehr@phoenixtheatre.com │ w: www.phoenixtheatre.com

     

    yh

     

    From: Stephanie Scott [mailto:bounce-stephaniescott4160@tessituranetwork.com]
    Sent: Thursday, June 05, 2014 11:33 AM
    To: Hanna Spence-Schehr
    Subject: Re: [Tessitura Customer Service Forum] Patron Appreciation Program

     

    We currently do Surprise and Delight as a program which is a meet and greet at patron seats.  You are welcome to call me for more details.  It has been successful at helping with retention rates for 1-2 year subscribers.

     

    Stephanie Scott

    Director of Sales and Patron Services

    312-3-294-3070

    From: Hanna Spence-Schehr <bounce-hannaspenceschehr7760@tessituranetwork.com>
    Sent: 6/4/2014 5:37:58 PM

    At Phoenix Theatre we are looking to try something a little different to connect with our patrons. We wanted to develop a "seat visit program", in order to connect more deeply with our subscribers and break through to create a more meaningful and fulfilling relationship. I have been working on this project for a little while now but am having a difficult time finding other theatres who have done similar things, pros and cons to the project, difficulties to overcome and the like. If you have any feedback or recommendations as I move forward to eventually enact this program please reply.

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!