Hello All,
We have an issue where a subscription renewal was processed as a contribution. I have had the development department place the money on-account but now cannot access the money in the ticketing payment window. When I try to apply the payment method, I receive a message saying the payment amount exceeds credit available amount. The development department has also run out of solutions for me. They say that they are unable to simply return it so I can reenter it.
We are still new-ish on the system so it is possible that I do not have everything set the way it should for this situation.
Any suggestions?
Thanks,
Sabrina Clark
Box Office Manager
Virginia Stage Company
I was incorrect. They do have access to the payment method. From: Sabrina Clark <bounce-sabrinaclark4321@tessituranetwork.com> Sent: 6/2/2014 1:49:06 PM Leslie and Lucie, you have both gotten me somewhere. There is no proof in the payment screen of the on-account payment even though it shows up in the account itself. The user group that the development staff is using does not have access to the on-account payment type in security however they use the money "deposited" in it daily for box office donations. I am going to check with development to make sure they moved the money correctly also see if they need me to give them access to the payment type. Thank you so much, Sabrina This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
I was incorrect. They do have access to the payment method.
From: Sabrina Clark <bounce-sabrinaclark4321@tessituranetwork.com> Sent: 6/2/2014 1:49:06 PM
Leslie and Lucie, you have both gotten me somewhere. There is no proof in the payment screen of the on-account payment even though it shows up in the account itself. The user group that the development staff is using does not have access to the on-account payment type in security however they use the money "deposited" in it daily for box office donations. I am going to check with development to make sure they moved the money correctly also see if they need me to give them access to the payment type.
Thank you so much,
Sabrina
After all of that excitement yesterday, it turns out my issue was that the money was sitting on the household level and the roll over order was on the individual level. Once I moved the order to the household level, I was able to access the on-account money.
Thank you all for your help,