Hello All,
We have an issue where a subscription renewal was processed as a contribution. I have had the development department place the money on-account but now cannot access the money in the ticketing payment window. When I try to apply the payment method, I receive a message saying the payment amount exceeds credit available amount. The development department has also run out of solutions for me. They say that they are unable to simply return it so I can reenter it.
We are still new-ish on the system so it is possible that I do not have everything set the way it should for this situation.
Any suggestions?
Thanks,
Sabrina Clark
Box Office Manager
Virginia Stage Company
The only problem is the amount owed equals the amount on-account and I still can't access it. Sabrina From: Karen Diche <bounce-karendiche2059@tessituranetwork.com> Sent: 6/2/2014 11:55:54 AM That message means that the total you’re paying is higher than the available on account credit. You’ll have to make sure you change the amount to pay to equal what you have on account to use up that money. Hope this helps! Karen _______________________________________________________ Karen Diche Manager, Season Tickets Segerstrom Center for the Arts 600 Town Center Drive, Costa Mesa, CA 92626 T (714) 556-2122 x 4359 F (714) 755-7477 E KDiche@SCFTA.org From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sabrina Clark Sent: Monday, June 02, 2014 9:46 AM To: Karen Diche Subject: [Tessitura Ticketing Forum] On-Account Money Moved from Development to Ticketing Hello All, We have an issue where a subscription renewal was processed as a contribution. I have had the development department place the money on-account but now cannot access the money in the ticketing payment window. When I try to apply the payment method, I receive a message saying the payment amount exceeds credit available amount. The development department has also run out of solutions for me. They say that they are unable to simply return it so I can reenter it. We are still new-ish on the system so it is possible that I do not have everything set the way it should for this situation. Any suggestions? Thanks, Sabrina Clark Box Office Manager Virginia Stage Company This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
The only problem is the amount owed equals the amount on-account and I still can't access it.
Sabrina
From: Karen Diche <bounce-karendiche2059@tessituranetwork.com> Sent: 6/2/2014 11:55:54 AM
That message means that the total you’re paying is higher than the available on account credit. You’ll have to make sure you change the amount to pay to equal what you have on account to use up that money.
Hope this helps!
Karen
_______________________________________________________ Karen Diche Manager, Season Tickets Segerstrom Center for the Arts 600 Town Center Drive, Costa Mesa, CA 92626 T (714) 556-2122 x 4359 F (714) 755-7477 E KDiche@SCFTA.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sabrina Clark Sent: Monday, June 02, 2014 9:46 AM To: Karen Diche Subject: [Tessitura Ticketing Forum] On-Account Money Moved from Development to Ticketing
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!