Hello All,
We have an issue where a subscription renewal was processed as a contribution. I have had the development department place the money on-account but now cannot access the money in the ticketing payment window. When I try to apply the payment method, I receive a message saying the payment amount exceeds credit available amount. The development department has also run out of solutions for me. They say that they are unable to simply return it so I can reenter it.
We are still new-ish on the system so it is possible that I do not have everything set the way it should for this situation.
Any suggestions?
Thanks,
Sabrina Clark
Box Office Manager
Virginia Stage Company
It could be Security but what you should see when you are in the batch and the payment for example the amount ON – ACCOUNT A ($1,000). And when you take as payment you will enter $1,000.00 and the On Account Payment. If you don’t see the On account with proper amount in the drop down with the Payment Method then it has not been put on account correct and is still with Development.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sabrina Clark Sent: Monday, June 02, 2014 1:22 PM To: McKinley, Leslie Subject: RE: [Tessitura Ticketing Forum] On-Account Money Moved from Development to Ticketing
The only problem is the amount owed equals the amount on-account and I still can't access it.
Sabrina
From: Karen Diche <bounce-karendiche2059@tessituranetwork.com> Sent: 6/2/2014 11:55:54 AM
That message means that the total you’re paying is higher than the available on account credit. You’ll have to make sure you change the amount to pay to equal what you have on account to use up that money.
Hope this helps!
Karen
_______________________________________________________ Karen Diche Manager, Season Tickets Segerstrom Center for the Arts 600 Town Center Drive, Costa Mesa, CA 92626 T (714) 556-2122 x 4359 F (714) 755-7477 E KDiche@SCFTA.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sabrina Clark Sent: Monday, June 02, 2014 9:46 AM To: Karen Diche Subject: [Tessitura Ticketing Forum] On-Account Money Moved from Development to Ticketing
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