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Promo Code and Specific Segments

Allan Waite
$organization

Hello Everyone - trying to do a little research on promo codes with only a select group of constituents being able to use it. We would like to set a promo code up for our junior board that gives them access to a discounted ticket. However, we only want that promo code to work on junior board members records and not anyone else for online purchases. 

My questions is, is there a way to limit a promo code to a set group of constituents for web purchases and if so, what would that trigger be to give that constituent access to that discount and only that segment of constituents?

Thanks for your insight!!  

Allan

  • Former Member
    Former Member $organization
    Sounds like you really want to use Rankings instead of a Promo Code.

    Is your website highly customized ?

    Sent using OWA for iPhone
    From: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com> on behalf of Allan Waite <bounce-allanwaite4892@tessituranetwork.com>
    Sent: Wednesday, May 28, 2014 5:17:33 PM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Promo Code and Specific Segments
     

    Hello Everyone - trying to do a little research on promo codes with only a select group of constituents being able to use it. We would like to set a promo code up for our junior board that gives them access to a discounted ticket. However, we only want that promo code to work on junior board members records and not anyone else for online purchases. 

    My questions is, is there a way to limit a promo code to a set group of constituents for web purchases and if so, what would that trigger be to give that constituent access to that discount and only that segment of constituents?

    Thanks for your insight!!  

    Allan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    As long as the constituents are in Tessi, you can set it up as an inside appeal and run an extraction using only those names.  Then only the people with accounts can use the code.  Sorry I can't be more specific.  The company I used to work for used it all the time.  I can send you contact of the person who does it if you want.

  • $organization

    You could promote the source code to your board list.  They would have to log in exactly with the username and password saved in Tessitura.  And it’s easy to track any transactions based on that source.

     

    Shelley Salinas

    Box Office Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
    Sent: Wednesday, May 28, 2014 4:31 PM
    To: Shelley Salinas
    Subject: RE: [Tessitura Ticketing Forum] Promo Code and Specific Segments

     

    Sounds like you really want to use Rankings instead of a Promo Code.

    Is your website highly customized ?

    Sent using OWA for iPhone

    From: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com> on behalf of Allan Waite <bounce-allanwaite4892@tessituranetwork.com>
    Sent: Wednesday, May 28, 2014 5:17:33 PM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Promo Code and Specific Segments

     

    Hello Everyone - trying to do a little research on promo codes with only a select group of constituents being able to use it. We would like to set a promo code up for our junior board that gives them access to a discounted ticket. However, we only want that promo code to work on junior board members records and not anyone else for online purchases. 

    My questions is, is there a way to limit a promo code to a set group of constituents for web purchases and if so, what would that trigger be to give that constituent access to that discount and only that segment of constituents?

    Thanks for your insight!!  

    Allan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Shelley Espinoza

    Thanks for everyone's helpful reply! As always, it's much appreciated! 

  • $organization in reply to Allan Waite

    Just a quick note... using an inside source promoted to a group of constituents doesn't restrict other constituents from using that promo code if they have it. Even in a regular ticket order in the application, if the person inputting the order knows that source number they can simply enter it even if the constituent doesn't have it promoted to them. Having a source promoted as "inside" simply helps you track who specifically you sent the targeted offer to... not who can't have it.

    I agree with Nicole that you would probably be best served by using Rankings.

  • $organization in reply to Beth Hawryluk

    Hi Beth - 

    Yes, I was trying out the source code way of doing this. I did notice that it did not restrict someones ability to purchase using that code who was not on that list.  

    I don't really have any experience with rankings. I'm going to read up on it, but is this something that you use or something that is complicated to set up?

  • $organization in reply to Allan Waite

    Hi Allan,

    Sadly, we are not using Rankings here at the ESO (yet...) so I don't have much to share. But hopefully some of TN's ranking gurus will see this post and send some help your way!

  • $organization in reply to Former Member

    I would say our website is customized, but not highly customized. Are you ya'll using rankings?

  • Former Member
    Former Member $organization

    We are.  We also use some web customizations outside of Tessitura which are based on Constituency and things of that sort, but Rankings are native and work pretty well for what we do with them.

     

    Rankings will change the MOS to whatever MOS you want to use for these offers. We put our Membership MOS on everything and the Constituent’s rank gives them access.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Allan Waite
    Sent: Thursday, May 29, 2014 12:58 PM
    To: Nicole Keating
    Subject: RE: [Tessitura Ticketing Forum] Promo Code and Specific Segments

     

    I would say our website is customized, but not highly customized. Are you ya'll using rankings?

    From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com>
    Sent: 5/28/2014 4:21:48 PM

    Sounds like you really want to use Rankings instead of a Promo Code.

    Is your website highly customized ?

    Sent using OWA for iPhone

    From: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com> on behalf of Allan Waite <bounce-allanwaite4892@tessituranetwork.com>
    Sent: Wednesday, May 28, 2014 5:17:33 PM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Promo Code and Specific Segments

     

    Hello Everyone - trying to do a little research on promo codes with only a select group of constituents being able to use it. We would like to set a promo code up for our junior board that gives them access to a discounted ticket. However, we only want that promo code to work on junior board members records and not anyone else for online purchases. 

    My questions is, is there a way to limit a promo code to a set group of constituents for web purchases and if so, what would that trigger be to give that constituent access to that discount and only that segment of constituents?

    Thanks for your insight!!  

    Allan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!