On Account Funds

Are talking about have money to pay for customer complaints ?   If so  think what you would set up is a payment method with a General Ledger number as to where these costs are expensed.  There is no real pool of money needed – you are just assuming the cost internally.     

Our box office is interested in adding On Account funds for angry patrons.
Is this possible? Would we need a pool of money to draw from? Wouldn't it adversely effect our accounting?
Does your organization do something similar? Thanks for the input.

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We utilize “On Account” here but mainly for subscribers who exchange out of a performance and haven’t decided which new date they can attend. Are you looking to create something that would allow angry patrons to attend something else? You could try building a Customer Retention event and reserve them Comps in that performance. They could then exchange for a comp to something else at another time.

Laura

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Janeski
Sent: Thursday, May 15, 2014 9:42 AM
To: Kirk, Laura
Subject: [Tessitura Ticketing Forum] On Account Funds

Our box office is interested in adding On Account funds for angry patrons.
Is this possible? Would we need a pool of money to draw from? Wouldn't it adversely effect our accounting?
Does your organization do something similar? Thanks for the input.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We use a comp price type and specific reason type to manage issues such as these so we can record them. For auditing reasons showing fake money we don’t have would be an issue.
Our comp report shows the dollar amount of any seat allocated and this goes out with performance finals to finance so all of this is tracked.

Are talking about have money to pay for customer complaints ?   If so  think what you would set up is a payment method with a General Ledger number as to where these costs are expensed.  There is no real pool of money needed – you are just assuming the cost internally.     

Our box office is interested in adding On Account funds for angry patrons.
Is this possible? Would we need a pool of money to draw from? Wouldn't it adversely effect our accounting?
Does your organization do something similar? Thanks for the input.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!