Hey,
Has anyone using TNEW experienced a seat being locked into an online order (purple) that doesn't time out after the specified time allotted? If so, does anyone know of a way to force it to be released? I can't access the order, and no patron information shows.
Thanks,
Maurice
The #170 one, will that work with our Web since it is different? Just thinking out or rather “writing” out loud!!!
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nick Reilingh Sent: Thursday, July 17, 2014 1:15 PM To: Vantine, Anne M Subject: Re: [Tessitura Ticketing Forum] Seat locked in online order
Chris,
Just went looking for these reports and it looks like your report solution numbers are switched -- might want to edit that for future reference?
Thanks though; Cleanup connection (170) was exactly what I was looking for.
From: Christopher Short <bounce-christophershort8349@tessituranetwork.com> Sent: 5/7/2014 11:43:44 AM
Good morning Maurice,
We have encountered this issue on a number of occasions and I believe that there are some shared reports available through TASK that can be run to unlock the seats.
CD Web Current Seat Locks (Report #170) - This report identifies the locked seats by Season
Cleanup Connection (Report #171) - This utility unlocks seats by the Locked by Number
Hope that helps! Short
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
You know, I'm not sure. I have a feeling it will because we were using this custom report before we were TNEW users but it might be worth a TASK ticket to get Support's take on this.