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Seat locked in online order

Maurice Nounou
$organization

Hey,

Has anyone using TNEW experienced a seat being locked into an online order (purple) that doesn't time out after the specified time allotted? If so, does anyone know of a way to force it to be released? I can't access the order, and no patron information shows.

Thanks,

Maurice

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  • $organization

    Hi Maurice,

    I'm not on TNEW but we've had to do the same thing here from time to time. If you are in the seat map you can right click on the seat and select Database Seat No from the menu. There you should see a Locked By = #### number. You can then run TP_CLEANUP_CONNECTION with that number as the parameter in SQL Server Management Studio.

    Hope that helps!

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  • $organization

    Hi Maurice,

    I'm not on TNEW but we've had to do the same thing here from time to time. If you are in the seat map you can right click on the seat and select Database Seat No from the menu. There you should see a Locked By = #### number. You can then run TP_CLEANUP_CONNECTION with that number as the parameter in SQL Server Management Studio.

    Hope that helps!

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