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Cell phones and Social Media Usage during performances

Veltria Roman
$organization

So this is not a ticketing question per se, but we are looking to find out how other venues are handling cell phone usage during performances.  

I’m looking into how other venues restrict or allow cell phone usage during performances in their venues.  Are there places where cell phones are allowed during performances for photography?  For video?  For tweeting?  Do place allow phone usage for certain types of shows and not others?  If so, what sorts of shows allow for cell phone usage?  How do other venues go about educating their patrons about what is or isn’t acceptable behavior?  How do other venues go about enforcing those policies?

Thank you in advance to anyone who responds.

  • $organization

    At Yale Rep we do not allow any of it during performances. Our policy is posted on our website, playbill, signage and announced in our curtain speech. Our Front of House staff will speak with patrons during performances or intermission to give them a warning. If they don’t comply, they’re asked to leave the theatre. In CT we are not allowed to ask patrons to delete photos, unfortunately.

     

    _______________________________

    Laura Kirk

    Associate Director of Audience Services

    Yale School of Drama | Yale Repertory Theatre

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Veltria Roman
    Sent: Monday, April 14, 2014 2:15 PM
    To: Kirk, Laura
    Subject: [Tessitura Ticketing Forum] Cell phones and Social Media Usage during performances

     

    So this is not a ticketing question per se, but we are looking to find out how other venues are handling cell phone usage during performances.  

    I’m looking into how other venues restrict or allow cell phone usage during performances in their venues.  Are there places where cell phones are allowed during performances for photography?  For video?  For tweeting?  Do place allow phone usage for certain types of shows and not others?  If so, what sorts of shows allow for cell phone usage?  How do other venues go about educating their patrons about what is or isn’t acceptable behavior?  How do other venues go about enforcing those policies?

    Thank you in advance to anyone who responds.




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  • Former Member
    Former Member $organization

    Hi! I am the manager of new media at UMS and we've done a bit of work with tweet seats over the past few years. Our general policy is no devices during performances, so we had to be very careful to set up the program such that the performance experience of non-tweeters was not disturbed. We sat the tweeters together in one section at the back of the venues and had them use a (DIY) box for their phones to limit light emissions. We also staffed the section so that a staffer would always be able to answer questions about the program and also be there to remind participants to turn off sound, dim light, etc. If you're curious to learn more, I wrote a details piece about the program for artsfwd.org here: artsfwd.org/how-can-tweet-seats-provide-new-opportunities-for-audience-engagement/