When we record a customer's business address users are placing the organization name in various place. Sometimes it is in Street 1, sometimes in street 2, sometimes in salutation 2 and I was wondering if there is a Tessitura best practice around this? If so what is the best practice? If not, has anyone set a business rule to handle this? We were discussing the idea of using street 3 for this and creating a business rule that defines this for our users.
Thank you for your time and I look forward to you insights
I think it would be a best practice to keep the company name of a business address out of salutations, unless the salutation is specifically meant to be tied to the business type of address only (so not a default salutation, perhaps).
We have renamed Street2 on our screen “Apt | Care of” and Street3 “Company”—but because Street3 doesn’t fit on our ticket header, we tend to put company names on Street2 if the field is not being used.
______________________________Lucie SpielerIT Development and Training ManagerFLORIDA GRAND opera
Thank you for pointing out the issue with the ticket header. Much appreciate it.