Allocations, The Web and More

Did you associate the source with the mos in TR_WEB_SOURCE_NO?  That is my first thought. 

 

I don’t use allocations but that step wasn’t your list so I thought I would check!

 

Good luck!

 

 

Amanda Sheehan

Ticket System Administrator

Cincinnati Playhouse in the Park

 

 

 

 

Well here I am hitting the allocations wall and I need your help.

Here is what I have done:

1.  Created a new MOS

2.  Added comp to the MOS in TR_MOS_PRICETYPE and to the Web in the security module.

3.  Attached MOS to a particular show

4. Created offer; when said offer is entered should dump me into that MOS.

5. Should show Complimentary price type

Here is problem #1, it doesn't show me the proper price type online.  I've tested it in order entry and when I add the source and change the MOS the only price type I see is comp which is correct.  Hmm.......ideas?  Should entering the source automatically change my MOS in order entry or is it always a manual thing?

6. Now I have also created an allocation that is ONLY available in that MOS.  When I go online what should I have access to?  ONLY those seats or ANY seats that are open as well?  How would one know that I have access to some allocated seats if they don't show up in a special way online?

I guess problem #2 is perhaps I have not setup allocations correctly?  Hmm......

Please help me before I commit myself to a large brick building with padded rooms. :-)

 

Thanks!

Kimberly Darlington

Nashville Symphony

 

 

 

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Did you associate the source with the mos in TR_WEB_SOURCE_NO?  That is my first thought. 

 

I don’t use allocations but that step wasn’t your list so I thought I would check!

 

Good luck!

 

 

Amanda Sheehan

Ticket System Administrator

Cincinnati Playhouse in the Park

 

 

 

 

Well here I am hitting the allocations wall and I need your help.

Here is what I have done:

1.  Created a new MOS

2.  Added comp to the MOS in TR_MOS_PRICETYPE and to the Web in the security module.

3.  Attached MOS to a particular show

4. Created offer; when said offer is entered should dump me into that MOS.

5. Should show Complimentary price type

Here is problem #1, it doesn't show me the proper price type online.  I've tested it in order entry and when I add the source and change the MOS the only price type I see is comp which is correct.  Hmm.......ideas?  Should entering the source automatically change my MOS in order entry or is it always a manual thing?

6. Now I have also created an allocation that is ONLY available in that MOS.  When I go online what should I have access to?  ONLY those seats or ANY seats that are open as well?  How would one know that I have access to some allocated seats if they don't show up in a special way online?

I guess problem #2 is perhaps I have not setup allocations correctly?  Hmm......

Please help me before I commit myself to a large brick building with padded rooms. :-)

 

Thanks!

Kimberly Darlington

Nashville Symphony

 

 

 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!