Allocations, The Web and More

Did you associate the source with the mos in TR_WEB_SOURCE_NO?  That is my first thought. 

 

I don’t use allocations but that step wasn’t your list so I thought I would check!

 

Good luck!

 

 

Amanda Sheehan

Ticket System Administrator

Cincinnati Playhouse in the Park

 

 

 

 

Well here I am hitting the allocations wall and I need your help.

Here is what I have done:

1.  Created a new MOS

2.  Added comp to the MOS in TR_MOS_PRICETYPE and to the Web in the security module.

3.  Attached MOS to a particular show

4. Created offer; when said offer is entered should dump me into that MOS.

5. Should show Complimentary price type

Here is problem #1, it doesn't show me the proper price type online.  I've tested it in order entry and when I add the source and change the MOS the only price type I see is comp which is correct.  Hmm.......ideas?  Should entering the source automatically change my MOS in order entry or is it always a manual thing?

6. Now I have also created an allocation that is ONLY available in that MOS.  When I go online what should I have access to?  ONLY those seats or ANY seats that are open as well?  How would one know that I have access to some allocated seats if they don't show up in a special way online?

I guess problem #2 is perhaps I have not setup allocations correctly?  Hmm......

Please help me before I commit myself to a large brick building with padded rooms. :-)

 

Thanks!

Kimberly Darlington

Nashville Symphony

 

 

 

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Hi Kim,

 

It sounds like you are trying (on purpose or inadvertently) to mix offers and web promotions (change of mode of sale based on source code).

 

As others have suggested, if you want the mode of sale to change based on a source you need to make an entry in TR_WEB_SOURCE_NO.  That is not necessarily required to make an offer work though.  If you add an offer to your default web mode of sale, it will change the price type when the source is entered.  But it looks like you added the offer to the new mode of sale, so you are going to have set up the mode of sale change before the offer will work.  Of course, you don’t have to use offers with your new mode of sale.  If the only price type associated with that mode of sale is the comp price type, that is all that will be available.  This was how web discounts were managed before offers were added to Tessitura.

 

Now for your allocation question.  You will have access to any seats with an allocation code associated with your current mode of sale.  So if your new mode of sale is associated with your new allocation code and the Unassigned allocation code, you will have access to pretty much everything in that mode of sale.  If you want to set it up so that the only seats you can access in that mode of sale are the allocated seats, don’t associate the Unassigned allocation code with the mode of sale.  I’m going to assume that is what you want to do for the rest of this. 

 

How the available seats are communicated to the constituents depends on how your website works.  If you are using best seating, it’s just going to limit the seats considered to that pool of allocated seats.  If you are using SYOS, it depends on how the map creation is coded, but most likely seats that are outside the allocation for the mode of sale will just not be listed as available.  If I remember correctly, though, you have a creative best seat set up that kind of fakes SYOS based on sections or price zones.  If you filter out sections/zones with no available seats, seats outside of allocation will probably be automatically filtered out as well.  If you don’t filter out sections/zones with no available seats, constituents will just find out when they try to reserve a seat in a section with nothing allocated that nothing is available.   To test how this is working, you’ll have to change the mode of sale for your web order to the new mode of sale you are using with your allocations, which gets back to TR_WEB_SOURCE_NO.

 

Kevin Sheehan

Documentation & Learning Resources Specialist

Tessitura Network

1 888 643 5778 ext 329 Office

ksheehan@tessituranetwork.com