In the last 2 weeks when we had big events we had the ticket scanners fail after a few scans. Is there a limit to how many tickets the scanners can handle at one time? We checked the wifi system and the unit and the signal strength is strong with no drops. We didn't do any updates to the Nscan application on the handhelds or Tessitura backend either. Not sure what is causing this issue, has anyone seen anything like this before?
Hey John, Well I have battled scanners often in our building. We experience some similar issues when all three venues are up. We made many adjustments, but the following suggestions is what I think had the most impact on maintaining a stable connection. I would make sure you are not broadcasting the SSID and you could apply some MAC filtering to make sure the scanners are the only thing communicating to the AP's. There is a timeout setting within Nscan, which you can always increase (they were at 8 and increased to12). Make sure that you have complete wireless coverage.
Travis
I believe the timeout was set 12 but it's been a while where would I look for this setting?
Admin settings within NSCAN. Here is the link to the document section 2.B.2
http://www.tessituranetwork.com/.../N-Scan/N-Scan_Application_Guide.ashx