Ticket scanning hangs after a few scans

Hi John,

When you say its failing after a few scans, is it that it gets stuck and hangs there or its just not working outright?

We have had similar issues with large events and thousands of people at once. We've done a lot of research and deduced that its not the scanners themselves , but mainly it comes down to the sheer volume of people within the wifi signal proximity. Even though the signal is showing that its strong, it still can be interfered with because of the masses of people. Things we've done to try and help the issue are:

-Make sure the Access Points for the WiFi are mounted up higher, sometimes repositioning them helps too.

-We've noticed that sometimes if there are multiple AP's close to each other they fight each other for the strongest signal to be delivered to the scanner which in turn causes the scanner to be hung up when the demand on the signal is greater.

-If possible, position the person doing the scanning facing the AP instead of having their back towards it

-Space out people doing the scanning if they are standing in very close proximity of each other

-Sometimes the person scanning the tickets is moving at a faster speed then the scanner is and then they get nervous when it says "waiting." Its usually just a few second pause, but it usually comes right back.

Not sure if that helps at all, but I thought I would share.




>>> "John Lee" 3/26/2014 11:03 AM >>>

In the last 2 weeks when we had big events we had the ticket scanners fail after a few scans. Is there a limit to how many tickets the scanners can handle at one time? We checked the wifi system and the unit and the signal strength is strong with no drops. We didn't do any updates to the Nscan application on the handhelds or Tessitura backend either. Not sure what is causing this issue, has anyone seen anything like this before?



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Hi John,

When you say its failing after a few scans, is it that it gets stuck and hangs there or its just not working outright?

We have had similar issues with large events and thousands of people at once. We've done a lot of research and deduced that its not the scanners themselves , but mainly it comes down to the sheer volume of people within the wifi signal proximity. Even though the signal is showing that its strong, it still can be interfered with because of the masses of people. Things we've done to try and help the issue are:

-Make sure the Access Points for the WiFi are mounted up higher, sometimes repositioning them helps too.

-We've noticed that sometimes if there are multiple AP's close to each other they fight each other for the strongest signal to be delivered to the scanner which in turn causes the scanner to be hung up when the demand on the signal is greater.

-If possible, position the person doing the scanning facing the AP instead of having their back towards it

-Space out people doing the scanning if they are standing in very close proximity of each other

-Sometimes the person scanning the tickets is moving at a faster speed then the scanner is and then they get nervous when it says "waiting." Its usually just a few second pause, but it usually comes right back.

Not sure if that helps at all, but I thought I would share.




>>> "John Lee" 3/26/2014 11:03 AM >>>

In the last 2 weeks when we had big events we had the ticket scanners fail after a few scans. Is there a limit to how many tickets the scanners can handle at one time? We checked the wifi system and the unit and the signal strength is strong with no drops. We didn't do any updates to the Nscan application on the handhelds or Tessitura backend either. Not sure what is causing this issue, has anyone seen anything like this before?



This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!