Hello all -
I would like to inquire and see if there's a way to remove a ticket order balance that was previously setup on a Subscription or Single Ticket A/R?
The A/R payment type was used to "fool" Tessitura into thinking an account was paid in full to print subscription tickets. Now, we'd like to re-establish the amount due on the account so it will be a part of the billing output once pending invoices are generated without actually returning the susbcription tickets, thus voiding the skidata bar code printed on the tickets.
Any suggesstions or guidance would be greatly appreciated.
Thank you!
Presuming the MOS with the order in it allows unpaid orders, I think you could just refund the "fool" payment (I'm guessing the one used was an adjustment payment method?) to the same payment method originally used, essentially reversing exactly what was done in the first place.
Then either save the order with the remaining balance, or pay the remaining amount with the Invoice payment method and generate an invoice that way, depending on which you wanted.