Hello all -
I would like to inquire and see if there's a way to remove a ticket order balance that was previously setup on a Subscription or Single Ticket A/R?
The A/R payment type was used to "fool" Tessitura into thinking an account was paid in full to print subscription tickets. Now, we'd like to re-establish the amount due on the account so it will be a part of the billing output once pending invoices are generated without actually returning the susbcription tickets, thus voiding the skidata bar code printed on the tickets.
Any suggesstions or guidance would be greatly appreciated.
Thank you!
Presuming the MOS with the order in it allows unpaid orders, I think you could just refund the "fool" payment (I'm guessing the one used was an adjustment payment method?) to the same payment method originally used, essentially reversing exactly what was done in the first place.
Then either save the order with the remaining balance, or pay the remaining amount with the Invoice payment method and generate an invoice that way, depending on which you wanted.
In short, no, there is no way to return the balance due to the order without invalidating the ticket number. But you might still be able to do billing as things currently stand.
If your A/R payment method has a payment type of Invoice, you can set up billing schedules for the invoices and then bill directly from those just like you would from a ticket order, just using the Invoice Billing utility instead of the Ticket Order Billing utility. You can access the invoices by going to the constituent records and selecting View Invoices from the Constituents menu. This is a commonly used process among other users for offering payment plans that extend past the ticket printing date.
If your A/R payment method was just a dummy payment method, though, there’s really nothing you can do without returning the tickets. It’s worth opening a help ticket to see if the support staff can be of any assistance, though. They can at least help you determine the least painful solution to your problem.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Paula Johnson Sent: Thursday, September 03, 2009 6:36 PM To: Kevin Sheehan Subject: [Tessitura Ticketing Forum] Removing a Subscription or Single Ticket A/R
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