Boca/RDP oddness

(I’m cross-posting this to Ticketing and Technical, so apologies if you receive it twice…)

Hello Tessi-friends,

I am preparing for everyone’s favorite adventure, an off-site show. Here’s what I can do right now:

·         I am able to connect to our Terminal Server from the computer in the venue’s ticket office.

·         I am able to install one of our Boca printers on the computer in the venue’s ticket office.

·         I am able to SEE the Boca printer in the remote desktop session.

Here’s what I can’t do right now:

·         Select the Boca printer and print tickets in Tessitura.

Sad day, right? From what I can tell, the printer’s there, installed, and coming through on the RDP session. Tessitura just can’t use it. Any ideas?

Thanks!

-p.

Patrick Schley
Academy Services Manager

FIRST STAGE
Transforming Lives Through Theater

325 West Walnut Street | Milwaukee, WI 53212
(414) 267-2942 direct | (414) 267-2976 fax