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Moving seated orders to a new facility map

Steven Jirjis
$organization

Hi all!

We are re-structuring one of our spaces and need to build a new facility map for it. The trouble is, we already have seats sold for the production in our current facility map. How do we move these orders over into the new facility map?

 

Thanks!

  • $organization

    Hi Steven,

    Unfortunately I don't think there is an "Easy" way to do this. We just re-did three of our theatre spaces which already had subscription built and sold into them. You have to re-build any performances from the original facility in the new facility and then move the orders one by one.  I recommend doing all of this in the same order so you don't have to mess with putting money on account. I also found that printing a performance seating book and having support staff move the people on those lists one at a time is the most straightforward way to move everyone.

    I'm happy to discuss our complete protocol for this with you if you want more details.

  • $organization

    Hi Joshua, thanks so much for the reply. If you have some time to chat, my contact info is below. Thanks so much for offering to discuss.

     

    Respectfully,

     

    Steven Jirjis

    La Jolla Playhouse

    IT & Database Assistant

    Direct: (858) 228-3076

    Fax: (858) 550-1075

    sjirjis@ljp.org

     

    Be GREEN!  Please think twice before printing an email

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Joshua Peters
    Sent: Thursday, November 21, 2013 7:37 AM
    To: Steven Jirjis
    Subject: Re: [Tessitura Ticketing Forum] Moving seated orders to a new facility map

     

    Hi Steven,

    Unfortunately I don't think there is an "Easy" way to do this. We just re-did three of our theatre spaces which already had subscription built and sold into them. You have to re-build any performances from the original facility in the new facility and then move the orders one by one.  I recommend doing all of this in the same order so you don't have to mess with putting money on account. I also found that printing a performance seating book and having support staff move the people on those lists one at a time is the most straightforward way to move everyone.

    I'm happy to discuss our complete protocol for this with you if you want more details.

    From: Steven Jirjis <bounce-stevenjirjis4325@tessituranetwork.com>
    Sent: 11/20/2013 3:30:14 PM

    Hi all!

    We are re-structuring one of our spaces and need to build a new facility map for it. The trouble is, we already have seats sold for the production in our current facility map. How do we move these orders over into the new facility map?

     

    Thanks!




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