CC magnetic reader issue

Everyone,

This isn't directly related to Laura's issue I don't think, but we just discovered something today that I wanted to pass along to the community.  It looks like Unitech readers do not work with Tessitura credit card transactions.  We installed 2 of them and they won't read AmEx or Mastercard.  When we replaced them with a different brand (the original we bought when we opened), they work just fine.  Just wanted to share in case anyone is looking at Unitech.

Teresa
Tessitura Systems Director
AT&T Performing Arts Center 

Hello everyone! We were given new magnetic stripe readers to process credit cards and have not been able to get them to function. Does anyone have advice on how to configure or where I could look for that type of information on the Network? Not sure if I can list what make/ model they are on this board. We tried downloading from the website with no luck.

Thanks,

Laura Kirk

Yale Repertory Theatre

 

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Everyone,

This isn't directly related to Laura's issue I don't think, but we just discovered something today that I wanted to pass along to the community.  It looks like Unitech readers do not work with Tessitura credit card transactions.  We installed 2 of them and they won't read AmEx or Mastercard.  When we replaced them with a different brand (the original we bought when we opened), they work just fine.  Just wanted to share in case anyone is looking at Unitech.

Teresa
Tessitura Systems Director
AT&T Performing Arts Center 

Hello everyone! We were given new magnetic stripe readers to process credit cards and have not been able to get them to function. Does anyone have advice on how to configure or where I could look for that type of information on the Network? Not sure if I can list what make/ model they are on this board. We tried downloading from the website with no luck.

Thanks,

Laura Kirk

Yale Repertory Theatre

 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!