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Gift Certificate Functionality

Former Member
Former Member $organization

Hello,

We are getting ready to sell gift certificates in Tessitura and would like to print them on regular paper stock rather than on ticket stock. We also will have them available to purchase on our website. Does anyone have a procedure for doing this that they like and could share? Where do you record recipient information, message, etc. on Tessitura? How do you get that information, plus gift certificate number, to print on the gift certificate?

Thanks!

Judy

Parents
  • $organization

    Hi Judy,

     

    We use the Gift Certificate Batch printing report with a special format with the amount and gift certificate number that can then be printed onto gift certificate paper stock. We also created a custom report for printing individual gift certificate orders so that our box office staff doesn’t have to worry about using all of the parameters in the batch printing report. The only parameters they enter are the constituent ID, whether it is a reprint yes or no, and then they select the Gift Certificate number from a drop down menu which pulls just from the constituent ID that they entered.

    For online sales, a pdf is generated with a template background that looks just like our gift certificate paper stock and that is automatically attached to the email confirmation that they receive so the patron can either print it out themselves or just forward it on to whomever they are giving it to. Also for online sales, an auto-closing CSI is created that records the gift dollar amount, the gift certificate number and the ‘to’ and ‘from’ and any message that the patron has typed in. This has worked wonderfully for us, especially around the holidays when everyone wants a last minute present.

    Maryke

  • Former Member
    Former Member $organization in reply to Maryke Van Beuzekom

    That’s very helpful – thank you!

     

    Judy Anderson

    Associate Box Office Manager

    GUTHRIE THEATER

    612.225.6197

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Maryke Van Beuzekom
    Sent: Wednesday, September 02, 2009 12:37 PM
    To: Anderson, Judy
    Subject: Re: [Tessitura Ticketing Forum] Gift Certificate Functionality

     

    Hi Judy,

     

    We use the Gift Certificate Batch printing report with a special format with the amount and gift certificate number that can then be printed onto gift certificate paper stock. We also created a custom report for printing individual gift certificate orders so that our box office staff doesn’t have to worry about using all of the parameters in the batch printing report. The only parameters they enter are the constituent ID, whether it is a reprint yes or no, and then they select the Gift Certificate number from a drop down menu which pulls just from the constituent ID that they entered.

    For online sales, a pdf is generated with a template background that looks just like our gift certificate paper stock and that is automatically attached to the email confirmation that they receive so the patron can either print it out themselves or just forward it on to whomever they are giving it to. Also for online sales, an auto-closing CSI is created that records the gift dollar amount, the gift certificate number and the ‘to’ and ‘from’ and any message that the patron has typed in. This has worked wonderfully for us, especially around the holidays when everyone wants a last minute present.

    Maryke

    From: Judy Anderson <bounce-judyanderson1138@tessituranetwork.com>
    Sent: 8/27/2009 3:02:27 PM

    Hello,

    We are getting ready to sell gift certificates in Tessitura and would like to print them on regular paper stock rather than on ticket stock. We also will have them available to purchase on our website. Does anyone have a procedure for doing this that they like and could share? Where do you record recipient information, message, etc. on Tessitura? How do you get that information, plus gift certificate number, to print on the gift certificate?

    Thanks!

    Judy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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Reply
  • Former Member
    Former Member $organization in reply to Maryke Van Beuzekom

    That’s very helpful – thank you!

     

    Judy Anderson

    Associate Box Office Manager

    GUTHRIE THEATER

    612.225.6197

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Maryke Van Beuzekom
    Sent: Wednesday, September 02, 2009 12:37 PM
    To: Anderson, Judy
    Subject: Re: [Tessitura Ticketing Forum] Gift Certificate Functionality

     

    Hi Judy,

     

    We use the Gift Certificate Batch printing report with a special format with the amount and gift certificate number that can then be printed onto gift certificate paper stock. We also created a custom report for printing individual gift certificate orders so that our box office staff doesn’t have to worry about using all of the parameters in the batch printing report. The only parameters they enter are the constituent ID, whether it is a reprint yes or no, and then they select the Gift Certificate number from a drop down menu which pulls just from the constituent ID that they entered.

    For online sales, a pdf is generated with a template background that looks just like our gift certificate paper stock and that is automatically attached to the email confirmation that they receive so the patron can either print it out themselves or just forward it on to whomever they are giving it to. Also for online sales, an auto-closing CSI is created that records the gift dollar amount, the gift certificate number and the ‘to’ and ‘from’ and any message that the patron has typed in. This has worked wonderfully for us, especially around the holidays when everyone wants a last minute present.

    Maryke

    From: Judy Anderson <bounce-judyanderson1138@tessituranetwork.com>
    Sent: 8/27/2009 3:02:27 PM

    Hello,

    We are getting ready to sell gift certificates in Tessitura and would like to print them on regular paper stock rather than on ticket stock. We also will have them available to purchase on our website. Does anyone have a procedure for doing this that they like and could share? Where do you record recipient information, message, etc. on Tessitura? How do you get that information, plus gift certificate number, to print on the gift certificate?

    Thanks!

    Judy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
    ______________________________________________________________________
    This email has been scanned by the MessageLabs Email Security System.
    For more information please visit http://www.messagelabs.com/email
    ______________________________________________________________________

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