I'm curious to hear if there is anyone out there who feels like they are doing a great job in capturing patron email addresses at the box office. Are you using any incentives (e.g. free drink ticket if you give an email)? Have you found a way to speed up capture so it doesn't extend the transaction time? Bonus points if you can tell me this still works for fast-paced general public sales! :-)
One of many things that is great about V11 is the change in required information to create an account. You could have your staff just create an account that has the patron name and email address for walk-up if you wanted to capture that information.
Christopher Cuhel, Patron Services Manager
First Stage
Transforming Lives Through Theater
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jenny Graf Sent: Monday, September 23, 2013 4:02 PM To: Christopher Cuhel Subject: Re: [Tessitura Ticketing Forum] Email Address Capture
We also ask for an email address "so that we can send you an email confirming the details of your order." It works quite well! We do not worry about checking for emails for quick sales night of show since we just want to get the patron in to the show.
From: Kjersten Schladetzky <bounce-kjerstenschladetzky9327@tessituranetwork.com> Sent: 9/23/2013 1:15:13 PM
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!