Email Address Capture

For phone sales, we ask for an email address “so that we can send an email conformation.”  That usually works for 90% of our calls.  It’s a bear, I know…

Jessica Damrow Sherman

Assistant Ticket Office Manager

The Performing Arts Center

Purchase College

735 Anderson Hill Road

Purchase, NY 10577

914.251.6214

jessica.damrow@purchase.edu

I'm curious to hear if there is anyone out there who feels like they are doing a great job in capturing patron email addresses at the box office.  Are you using any incentives (e.g. free drink ticket if you give an email)?  Have you found a way to speed up capture so it doesn't extend the transaction time?  Bonus points if you can tell me this still works for fast-paced general public sales!  :-)

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For phone sales, we ask for an email address “so that we can send an email conformation.”  That usually works for 90% of our calls.  It’s a bear, I know…

Jessica Damrow Sherman

Assistant Ticket Office Manager

The Performing Arts Center

Purchase College

735 Anderson Hill Road

Purchase, NY 10577

914.251.6214

jessica.damrow@purchase.edu

I'm curious to hear if there is anyone out there who feels like they are doing a great job in capturing patron email addresses at the box office.  Are you using any incentives (e.g. free drink ticket if you give an email)?  Have you found a way to speed up capture so it doesn't extend the transaction time?  Bonus points if you can tell me this still works for fast-paced general public sales!  :-)

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!