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refunds and exchanges - NON MANAGER ACCESS

Former Member
Former Member $organization

Is there a way to do an exchange with out the ticket office staff having access to returns?  How do other places deal with this?  We are currently updating the controls that staff have and ive run into a problem with this particular access.  Thank you for any help. 

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  • $organization
    The easiest way to do this is to create another log-in control group. For instance, you could have one for managers, one for supervisors, and one for front line sellers. In that, you can then restrict their access to a mode of sale. You can also restrict their access to only be able to view ticket returns. You do have to take into consideration ticket donations. You can also control that to view only. It is Ticket Benevolent Returns.

    Christopher A Cuhel
    Patron Services Manager

    First Stage

    325 West Walnut Street | Milwaukee, WI 53212
    (414) 267-2961 direct     | (414) 267-2930 fax

    From: Tessitura Ticketing Forum [forums-ticketing@tessituranetwork.com] on behalf of Horacio Romero [bounce-horacioromero5089@tessituranetwork.com]
    Sent: Friday, September 13, 2013 4:10 PM
    To: Christopher Cuhel
    Subject: [Tessitura Ticketing Forum] refunds and exchanges - NON MANAGER ACCESS

    Is there a way to do an exchange with out the ticket office staff having access to returns?  How do other places deal with this?  We are currently updating the controls that staff have and ive run into a problem with this particular access.  Thank you for any help. 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization
    The easiest way to do this is to create another log-in control group. For instance, you could have one for managers, one for supervisors, and one for front line sellers. In that, you can then restrict their access to a mode of sale. You can also restrict their access to only be able to view ticket returns. You do have to take into consideration ticket donations. You can also control that to view only. It is Ticket Benevolent Returns.

    Christopher A Cuhel
    Patron Services Manager

    First Stage

    325 West Walnut Street | Milwaukee, WI 53212
    (414) 267-2961 direct     | (414) 267-2930 fax

    From: Tessitura Ticketing Forum [forums-ticketing@tessituranetwork.com] on behalf of Horacio Romero [bounce-horacioromero5089@tessituranetwork.com]
    Sent: Friday, September 13, 2013 4:10 PM
    To: Christopher Cuhel
    Subject: [Tessitura Ticketing Forum] refunds and exchanges - NON MANAGER ACCESS

    Is there a way to do an exchange with out the ticket office staff having access to returns?  How do other places deal with this?  We are currently updating the controls that staff have and ive run into a problem with this particular access.  Thank you for any help. 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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