refunds and exchanges - NON MANAGER ACCESS

Former Member $organization over 12 years ago

Is there a way to do an exchange with out the ticket office staff having access to returns? How do other places deal with this? We are currently updating the controls that staff have and ive run into a problem with this particular access. Thank you for any help.

Christopher Cuhel $organization over 12 years ago

The easiest way to do this is to create another log-in control group. For instance, you could have one for managers, one for supervisors, and one for front line sellers. In that, you can then restrict their access to a mode of sale. You can also restrict their access to only be able to view ticket returns. You do have to take into consideration ticket donations. You can also control that to view only. It is Ticket Benevolent Returns.

Christopher A Cuhel
Patron Services Manager

First Stage

325 West Walnut Street | Milwaukee, WI 53212
(414) 267-2961 direct | (414) 267-2930 fax

From: Tessitura Ticketing Forum [forums-ticketing@tessituranetwork.com] on behalf of Horacio Romero [bounce-horacioromero5089@tessituranetwork.com]
Sent: Friday, September 13, 2013 4:10 PM
To: Christopher Cuhel
Subject: [Tessitura Ticketing Forum] refunds and exchanges - NON MANAGER ACCESS

Is there a way to do an exchange with out the ticket office staff having access to returns? How do other places deal with this? We are currently updating the controls that staff have and ive run into a problem with this particular access. Thank you for any help.

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