Is anyone able to log into test and live at the same time? I've asked around and have gotten conflicting answers. I use both frequently and it's a pain to keep logging off one to log into the other. Thanks!
Thanks!
Ellen Holt
Concerts & Lectures
The Metropolitan Museum of Art
1000 Fifth Ave
New York, NY 10028
212.650.2706
212.650.2253, fax
Ellen.Holt@metmuseum.org
http://www.metmuseum.org/tickets
http://www.metmuseum.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Anna Wessely Sent: Wednesday, August 07, 2013 11:49 AM To: Holt, Ellen Subject: RE: [Tessitura Ticketing Forum] Test/Live
Ellen,
Coincidentally this came up in the technical forum recently. To open two instances of Tessitura, live and test or two lives or two tests you need to have different 'hosts' specified in the related ini files that are tied to rows in TX_MACHINE_LOCATION. One other caution is to make sure that the title bar text and your constituent header clearly reflect what instance you are in so that especially when processing orders you are in the correct instance. Every once in a while we hear of someone accidentally selling in Test when they did not mean to.
Best,
Anna
From: Ellen Holt <bounce-ellenholt2442@tessituranetwork.com> Sent: 8/7/2013 9:37:07 AM
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Laura Kirk Sent: Wednesday, August 07, 2013 10:30 AM To: Holt, Ellen Subject: RE: [Tessitura Ticketing Forum] Test/Live
Yes, we are able to log into both at the same time with no issues. We frequently log into both when we’re testing while still needing to be available for sales calls, etc. We are RAMP users, don’t know if that makes any difference.
Laura
Laura Kirk
Interim Associate Director of Audience Services
Yale School of Drama | Yale Repertory Theatre
203.432.9734 (o)
www.yalerep.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ellen Holt Sent: Wednesday, August 07, 2013 9:19 AM To: Kirk, Laura Subject: [Tessitura Ticketing Forum] Test/Live
Is anyone able to log into test and live at the same time? I've asked around and have gotten conflicting answers. I use both frequestly and it's a pain to keep logging off one to log into the other. Thanks!
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