For some reason Tessitura is not recognizing the printer that I have added in order to print documents within Tessitura. I have tried adding it through "Add a network, wireless, or Bluetooth Printer" which discovers the printer and it works for every other program, and I have also tried "Add a local printer", where I need to add in the port and the model of the printer. That also connects and works in every other program.
With this being said, I have tried to add this printer many times and I am continuing to have this issue. I have tried to add a entirely different printer though "Add a network, wireless, or Bluetooth Printer" and that one works perfectly but that's not the printer that I want to use.
If anyone has any information about this or tips it would be greatly appreciated.
Just a thought….we have had some trouble with USB printers if the printer cable was disconnected from the computer before the PC was shutdown completely. In these instances, I have had to re-install the printer on the pc using a different USB port (USB002, USB003, USB004 etc.). If you have a USB connection to your printer, this might be worth a try.
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Connor Stoesz Sent: Monday, July 22, 2013 1:56 PM To: Tabor, Penny Subject: RE: [Tessitura Technical Forum] Tessitura not recognizing printer.
And yes I have tried making it my default printer - more than once. Still no luck.
From: Gloria Ormsby <bounce-gloriaormsby5026@tessituranetwork.com> Sent: 7/22/2013 12:16:19 PM
Did you set up that printer as the Default printer in Tools/Preferences?
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Connor Stoesz Sent: Monday, July 22, 2013 1:11 PM To: Gloria Ormsby Subject: Re: [Tessitura Technical Forum] Tessitura not recognizing printer.
It is an HP printer and I have tried installing the required drivers and no luck.
From: Connor Stoesz <bounce-connorstoesz9545@tessituranetwork.com> Sent: 7/22/2013 11:48:29 AM
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