For some reason Tessitura is not recognizing the printer that I have added in order to print documents within Tessitura. I have tried adding it through "Add a network, wireless, or Bluetooth Printer" which discovers the printer and it works for every other program, and I have also tried "Add a local printer", where I need to add in the port and the model of the printer. That also connects and works in every other program.
With this being said, I have tried to add this printer many times and I am continuing to have this issue. I have tried to add a entirely different printer though "Add a network, wireless, or Bluetooth Printer" and that one works perfectly but that's not the printer that I want to use.
If anyone has any information about this or tips it would be greatly appreciated.
Did you set up that printer as the Default printer in Tools/Preferences?
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Connor Stoesz Sent: Monday, July 22, 2013 1:11 PM To: Gloria Ormsby Subject: Re: [Tessitura Technical Forum] Tessitura not recognizing printer.
It is an HP printer and I have tried installing the required drivers and no luck.
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And yes I have tried making it my default printer - more than once. Still no luck.
As Wayne briefly mentioned, if you installed the printer while Tessitura was open, you need to close and re-open the application.
If that doesn't work, a few questions for you...
Is this a local or network printer. What is the make and model of this printer. There might be someone in the community who has that printer installed and running Tessitura.
Do you see the printer object in the Printers and Faxes window(Windows XP) or Devices and Printers (Windows 7)? Can you print from this printer outside of Tessitura?
Is the status of the printer set to "offline"?
If this is a network printer can you check to see if there is anyone else who is having the same problem?
I think this is a good start, to understanding what the circumstance is.
I closed Tessitura before I installed the printer multiple times. I have tried it as a local and a network printer, both of which work in every other program I use (IE: Excel, Word, etc.). Yes I do see the printer in Devices and Printers (Windows 7) and it is online. This is currently the only computer with this problem and no one is sure how to fix it. I have tried restarting my computer multiple times and still nothing.
I was told that I need to restart the computer several times until Tessitura "discovers" the problem but I have restarted approx. 6 times and still nothing.
I wonder if the Printer Name has characters that tessitura doesn't like.
What is the make and model of the printer?