For some reason Tessitura is not recognizing the printer that I have added in order to print documents within Tessitura. I have tried adding it through "Add a network, wireless, or Bluetooth Printer" which discovers the printer and it works for every other program, and I have also tried "Add a local printer", where I need to add in the port and the model of the printer. That also connects and works in every other program.
With this being said, I have tried to add this printer many times and I am continuing to have this issue. I have tried to add a entirely different printer though "Add a network, wireless, or Bluetooth Printer" and that one works perfectly but that's not the printer that I want to use.
If anyone has any information about this or tips it would be greatly appreciated.
It is an HP printer and I have tried installing the required drivers and no luck.
Couple of questions
Are you trying to print tickets to it or a standard report? Ticket printers need to be "Generic Text" driver
By not recognising, do you mean it's not appearing in the list? Can you see all your other printers in the printer list, not just some of them?
Are you using Terminal Services/RAMP? If you are have you closed and reopened your session and/or set your new printer as your default printer before starting Tessitura.
Thanks
Wayne
When I go to File > Print Setup, the printer that I have installed is not there. Same as if I go to, File > Print, the printer I need is not there.