Do you have a Tessitura Guru-like position at your organization?

We created a position called "Application Specialist - Tessitura", and I am she.  I work with a developer who does the SQL and back-end stuff.  My duties include:

• convening and leading a team of power users (currently about 8 people)
• training power users
  
• working in consultation with key stakeholders (power users, a programmer and department directors) to identify, prioritize and implement all Tessitura-related projects (whether customizations, training, adding integrated systems, documentation, implementing Tessitura in new departments, etc.)
• documenting, training and enforcing cross-organizational policies and procedures
• providing user support
• ensuring best practices and optimal use of Tessitura
  
• coordinating version upgrades

There are several things I don't do.  Because we are a large organization with multiple marketing, development, website and ticketing departments using Tessitura in a wide variety of ways (148 users at last count, including the staff of a boating school/rental facility), the following duties reside within the divisions/departments.  This can definitely cause problems, but has also been the only way we've found to share workload and key knowledge across the organization:

• coordination of lists/mails/email campaigns
• creating lists and extractions
• creating campaigns, appeals & sources
• ticketing setup
  
• departmental, or role-specific, documentation and training

Hope that helps!

Matthew Lazorwitz wrote:

I'm curious to see if any organization has a specific job that is, for all intents and purposes, a Tessitura guru. Not someone who does the SQL and back end, but a trouble shooter who works inter-departmentally to insure Tessitura is being used to the best of its function. Someone who, for instance trains new users, coordinates lists and mailings/e-mails across departments,does set up for ticketed events/classes/anything that is sold, works between finance and ticketing/marketing to make sure things line up. And if you happen to have such a wiz, what is the title of this position?

 

Thanks

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We created a position called "Application Specialist - Tessitura", and I am she.  I work with a developer who does the SQL and back-end stuff.  My duties include:

• convening and leading a team of power users (currently about 8 people)
• training power users
  
• working in consultation with key stakeholders (power users, a programmer and department directors) to identify, prioritize and implement all Tessitura-related projects (whether customizations, training, adding integrated systems, documentation, implementing Tessitura in new departments, etc.)
• documenting, training and enforcing cross-organizational policies and procedures
• providing user support
• ensuring best practices and optimal use of Tessitura
  
• coordinating version upgrades

There are several things I don't do.  Because we are a large organization with multiple marketing, development, website and ticketing departments using Tessitura in a wide variety of ways (148 users at last count, including the staff of a boating school/rental facility), the following duties reside within the divisions/departments.  This can definitely cause problems, but has also been the only way we've found to share workload and key knowledge across the organization:

• coordination of lists/mails/email campaigns
• creating lists and extractions
• creating campaigns, appeals & sources
• ticketing setup
  
• departmental, or role-specific, documentation and training

Hope that helps!

Matthew Lazorwitz wrote:

I'm curious to see if any organization has a specific job that is, for all intents and purposes, a Tessitura guru. Not someone who does the SQL and back end, but a trouble shooter who works inter-departmentally to insure Tessitura is being used to the best of its function. Someone who, for instance trains new users, coordinates lists and mailings/e-mails across departments,does set up for ticketed events/classes/anything that is sold, works between finance and ticketing/marketing to make sure things line up. And if you happen to have such a wiz, what is the title of this position?

 

Thanks

You have received this message because you subscribed to email alerts of postings on the Tessitura Network Town Hall forum. You may modify your subscriptions on tessituranetwork.com.