Element Acquirer Method Users

Gloria,

We are using Element as an acquirer at the Kennedy Center, and had a very large on-sale.   Performance was significantly better than with Transcend, it made a huge improvement in our on-sale.     We’d rate their service pretty highly.   We had to do some adjusting  from past practices, mostly related to getting used to their reporting tools, which we found a bit limiting,   They do have an easy way to get at the data via a simple AP so you can write your own reports.   We were able to write a few reports that link Tessitura and Element data together.

We ran into more limitations with the interaction between Tessitura and Element – some issues that were quickly  fixed, but there are still some open issues with AVS, so if you use AVS, you might want to check with Tessitura and be sure you understand the current limitations.

Alan

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Gloria Ormsby
Sent: Wednesday, June 05, 2013 11:18 AM
To: Levine, Alan
Subject: [Tessitura Technical Forum] Element Acquirer Method Users

Hello All,

Is anyone using the acquirer method with Element? If so, how would you rate the service and conversion? Have you experiences any performance issues during on-sales?

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Hi Gloria,

We use Element as a gateway; however, the interface between Tessitura and Element is the same in both acquired and gateway methods so I think our input on your second question would apply. We haven’t experienced any major issues. In fact, performance has improved overall.

Element’s service has been good; we had no major issues setting this up. One of our resident companies uses Element as their processor. They are low volume; however, if you want to talk to them about their experience, let me know.

Thanks,

David

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Gloria Ormsby
Sent: Wednesday, June 05, 2013 8:23 AM
To: David Frederick
Subject: [Tessitura Technical Forum] Element Acquirer Method Users

Hello All,

Is anyone using the acquirer method with Element? If so, how would you rate the service and conversion? Have you experiences any performance issues during on-sales?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Thank you Alan. This is very helpful.

Thank you David!